We recently did the soft launch of our new patron portal. We launched a new ticketing system this spring, and this is the next step in the process, giving you greater access to your orchestra. For donations, tickets to in-person events, and more, you now have access to our new ticketing system.
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A select group of users was sent the following information in their email. If you did not receive this information, or have issues getting into your new account please contact us.
The good news: there is no need for you to create an account on our new system, as you already have one. You just need to set a new password. The instructions for that are below.
Step 1
Visit https://my.saskatoonsymphony.org/authentication/password-recovery and enter the same email address we used to send you this message, then select the “Recover Password” button.
You will be automatically redirected to a confirmation page with information about an email with a link to reset your password, then sign in.
Please be aware that the email will be sent from aws@upstagecrm.io, this is our new ticketing provider. Kindly add this email address to your contacts and, in case the confirmation email doesn’t appear, check your spam folder.
Step 2
- Once the email arrives, select the “Set Your Password and Log In” button.
- For security, your email address and verification code will be prefilled for you. There’s no need to enter anything in either field.
- Set your password, then enter it again in the confirmation field.
Password must contain at least:
8 characters
1 number
1 special character (eg. !, @, #, $, %)
1 uppercase letter
1 lowercase letter - Select the “Reset Password” button
You will be automatically directed to the Sign In page.
Step 3
Use your email and new password to sign into your account.
With your account now accessible, you can conveniently buy and oversee tickets, contribute to donations, and preview your tickets for upcoming events.
Access Your Account
